Processing time
Orders ship within 3–5 business days. During busy seasons, like the holidays, it may take a little longer, and I’ll let you know if there’s any delay.
Delivery time
I ship with USPS First Class which typically takes 3-5 business days after your order ships. All in, most orders arrive within 1–2 weeks of purchase. You’ll get a tracking number by email as soon as your order is on its way.
Shipping costs
Shipping is calculated at checkout based on your location and the size of your order.
Where I ship
We currently ship exclusively within the continental United States (the lower 48 states). We are unable to ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
Rush orders
Need something by a certain date? Reach out before ordering at lenacoxstudio@gmail.com and I’ll do my best to make it happen.
Damaged in transit?
Ceramics are fragile, and occasionally something gets broken on the way. If your order arrives damaged, email photos of the item and the packaging to lenacoxstudio@gmail.com within 3 days of delivery and I’ll make it right. See my Returns & Refunds policy for details.
Questions?
Email lenacoxstudio@gmail.com or call (919) 438-1321.