Returns & Refunds at Lena Cox Studio
We want you to love what you receive! If something isn't quite right, we're happy to help make it work.
How Returns Work
We offer a 14-day return window, starting from the day you receive your order. To keep things simple, your item just needs to be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase handy.
Ready to start a return? Simply reach out to us at lenacoxstudio@gmail.com and we'll walk you through the process. Please note that return shipping costs are the
responsibility of the customer, and returns must be sent to:
Lena Cox Studio 3008 Rothgeb Drive Raleigh, NC 27609
Just a heads up — we aren't able to accept returns that are sent back without first reaching out to us, so be sure to drop us a message before shipping anything back!
Something Arrived Damaged?
We're sorry if that happened! Please take a look at your order as soon as it arrives, and if anything looks off — whether it's damaged, defective, or not what you expected — reach out to us right away at lenacoxstudio@gmail.com. We'll work with you to make it right.
A Few Items We Can't Accept Back
Sale items and gift cards are also non-returnable. If you're unsure about a specific item, don't hesitate to ask — we're happy to help!
Getting Your Refund
Once we receive your return, we'll inspect it and let you know whether the refund has been approved. If everything checks out, your refund will be processed back to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take a little extra time to post it on their end. If 15 business days pass and you still haven't seen it come through, please don't hesitate to reach out at lenacoxstudio@gmail.com — we'll look into it for you.