Wholesale

BECOME A RETAILER

If you’d like to create a wholesale account with us, please fill out our wholesale inquiry form and we’ll get back to you.

 

WHOLESALE ORDERING

 

ORDER TERMS & CONDITIONS

MINIMUMS

  • $300 minimum for first orders.

  • $150 minimum for reorders.

  • $5 service charge for all orders below minimums.

  • All orders subject to acceptance by Lena Cox Studio.

  • All prices are subject to change without notice.

 

PRICES

  • All prices are in US dollars.

  • Freight costs are the responsibility of the customer.

  • Maintaining keystone retail pricing is required to become a Lena Cox Studio vendor.

 

DELIVERY

  • Orders ship via ground service, including back-orders.

  • Orders are shipped within 8 to 10 working days of their receipt for in-stock products.

  • We only ship in the continental United States, for now.    

 

PAYMENT TERMS & BILLING

  • Orders are pro forma or credit card (Visa, MasterCard, American Express, or Discover).

  • For subsequent orders, please forward a credit application for approval, which can take up to 2 weeks.

  • All invoices will be sent electronically from billing@whosthere.com to the billing email address on file.

  • Past-due balances are subject to finance charges of 1.5% per month.

  • Returned checks are assessed a $25 service charge.

 

CANCELLATIONS

  • Orders canceled after shipment are subject to freight fees.

 

COLLECTION

  • Outstanding invoices may accrue finance, collection, court, and/or attorney’s fees.

  • Legal actions may be brought in North Carolina courts using North Carolina laws to effect collection of past-due balances.

  • Accounts turned over to collection are subject to a $75 reinstatement fee.

 

RETURNS

  • No return of merchandise will be accepted, and no credits issued without Lena Cox Studio’s previous consent.

  • Lena Cox Studio must be notified within 10 days of receipt of any incorrectly shipped orders or defective goods.

  • A 15% restocking fee will be charged for returned merchandise.

 

CLAIMS

  • Any damage or shortage claims must be received no later than 10 days from receipt of order.

  • Notice of loss or damage must be given to the carrier immediately.

  • All packing materials and receiving paperwork should be retained for carrier inspection.

  • Returned merchandise will be replaced with new merchandise.

 

BACK ORDERS

  • Back orders under $50 will be canceled.

 

ACCEPTANCE OF TERMS & CONDITIONS

  • Placement of order will confirm acceptance of the above terms and conditions.